Privacy Notice

1. Data Collected

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You do not need to register to access myEUConsumerRights, but if you request our services or engage with any of our activities, we may collect the personal information necessary to provide those services, such as:

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• Personal Identification Data: Name, email address, and contact number.

• Service-related Information: Documents and information submitted by the client for case evaluation.

• Payment Information: Payment details processed securely by third-party providers.

• Other: Any additional information provided voluntarily for the purpose of delivering our services.​
   

We do not intentionally collect sensitive personal data (such as race, ethnicity, political opinions, religious beliefs, health data, etc.). If you voluntarily provide such information, this will be considered explicit consent for us to process it solely for the purpose for which it was provided.

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2. Use of Data

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We only use the personal information you provide to process your request, manage myEUConsumerRights, and deliver the services we offer, as described in this Privacy Notice.

We use your personal information to:

• Review and process your service request, including assessing your case details.

• Communicate with you regarding your inquiry, including follow-ups and service updates.

• Maintain accurate records, ensuring our client database is up to date.

• Issue invoices for our services and manage payment transactions.

• Send you information about similar services that may be of interest to you, where permitted by law.

• Comply with legal obligations, such as record-keeping requirements or responding to legal requests.
   

3. Legal Basis for Processing Your Personal Data
 

We process your personal data based on the following legal grounds:
 

• Contractual necessity – To fulfil our obligations in providing the requested services, including handling your request and issuing invoices.

• Legal compliance – To meet legal obligations applicable to our services (e.g., record-keeping requirements).

• Legitimate interest – To ensure effective service delivery, maintain accurate records, manage communications, and improve our offerings based on user needs. Where we rely on legitimate interest, we ensure that this does not override your fundamental rights and freedoms. We have conducted a Legitimate Interest Assessment (LIA) to ensure fairness and transparency.

• Consent – Where required, we will obtain your consent before sending direct marketing communications. You can withdraw your consent at any time.
   

4. Data Storage and Security

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Personal data is stored securely using cloud-based services that comply with GDPR standards. We ensure that appropriate technical and organizational measures are in place to protect your data.

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Data and documents related to your case are retained only for the duration necessary to complete the service (e.g., 24/48 hours or the agreed extended period). Post-service, all documents are permanently deleted, except that your name and email may be retained for marketing purposes (with your consent) for up to 1 year. Personal data is reviewed periodically to ensure that it is either deleted or retained lawfully.

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We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular backups.

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5. User Rights

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Under the GDPR, you have the right to:

• Access, rectify, or delete your personal data.

• Restrict or object to the processing of your data.

• Request data portability.

• Withdraw your consent at any time.
   

We will respond to data access or deletion requests within one month in accordance with GDPR. If the request is complex, this period may be extended by an additional two months, and we will inform you accordingly. To protect your data, we may require identity verification before processing certain requests.
 

To exercise these rights, contact us at dpo_ja@gmail.com.  

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6. Cookies and Tracking Technologies

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Our website, built on the Wix platform, does not use cookies or similar tracking tools beyond those essential for the operation of the site. If any third-party tracking technologies are implemented in the future (such as Google Analytics or embedded social media plugins), we will update this Privacy Policy accordingly and seek user consent where required. 

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7. Data Transfers to Third Parties

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We do not share your personal information with third parties unless we have a lawful basis for doing so. However, we rely on third-party service providers to perform certain functions on our behalf, such as:

• Website hosting

• Electronic message delivery

• Payment processing

• Data analytics and research
   

Some of our third-party service providers may be located outside the European Economic Area (EEA). When personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other recognized legal mechanisms.

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8. Changes to This Privacy Policy

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You may request a copy of this Privacy Policy by contacting us at dpo_ja@gmail.com. We may modify or update this Privacy Policy from time to time. You can check the last revision date to see when it was last updated.

Changes to this Privacy Policy will be effective from the date they are posted. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

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9. Contact Us

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If you have any questions or concerns regarding how your personal information has been used, please contact us at dpo_ja@gmail.com.

We are committed to working with you to find a fair resolution for any privacy-related complaint or concern. However, if you believe that we have not adequately addressed your complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. If you are based in the European Union, you may contact your national Data Protection Authority or refer to the European Data Protection Board (EDPB) for further guidance.